Customer Service Policy
Our Customer service objective is that Roadstone Wood is dedicated to maintaining and developing it’s position as the leading supplier of building materials in Ireland.
This is achieved through the quality of the Products, Materials & Services we produce & deliver, and attaining the highest levels of Customer Satisfaction through our vigilance in implementing a caring customer service philosophy throughout the Group.
- Every Customer will be treated with respect and commitment and given a personalised service experience throughout our supply chain - the team makes it happen
- We will communicate clearly, honestly and promptly with Customers & Colleagues to supply the best service
- We will ensure that our Regional & Departmental structures work effectively to meet our Customer needs including administration, complaints & queries and technical assistance
- The best use of Tele-communications and Information Technology systems will be deployed to achieve these objectives